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Help & Support

How Can We Help?

Find answers to common questions about your account, subscriptions, privacy controls, and data deletion.

Privacy & Data FAQ

  • Is Sexxwise private? Yes. Your activity logs, health records, and preferences are strictly private by default.
  • Do I need to use Explore? No. Explore is OFF by default and requires separate 18+ opt-in.
  • Can I delete my information? You can delete supported categories in Settings or request account deletion. Active paid subscriptions need billing action first; deletion is confirmed only after cleanup succeeds.

Subscription & Billing FAQ

  • Can I use Sexxwise for free? Yes. Core tracking, privacy controls, and basic learning resources remain available on Sexxwise Free.
  • How do subscriptions work? Plus adds longer history, advanced insights, and Together. Premium also adds custom trackers, custom Pulse Checks, and reports. Privacy controls and raw data export are available on Free.
  • How do I cancel? You can manage or cancel your plan anytime via Settings -> Subscription.